Refund Policy

1. Credit Pack Refunds

All payments are processed through Waffo Pancake, our payment processor (PCI-DSS certified). Refund requests for unused credits are handled on a case-by-case basis:

• Within 14 days of purchase: Full refund available for unused credits.
• After 14 days: No refunds for unused credits after 14 days.
• Used credits: No refunds for credits that have already been consumed.

2. Per-Project Payments

Per-project payments for custom legal services are non-refundable once work has begun. If you believe there is a quality issue with delivered work, please contact support@legis.ai within 7 days of delivery.

3. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method.

4. Chargebacks

If you dispute a charge through your bank, your subscription will be suspended pending resolution. Please contact us first to resolve any billing concerns.

5. How to Request a Refund

To request a refund, please:

• Email support@legis.ai with your request
• Include your account email and reason for the refund request
• Allow 1-2 business days for us to respond

6. Contact

For refund requests or billing questions, contact us:

support@legis.ai